Traveler anxiety and enjoyment: The effect of airport environment on traveler's emotions
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- 作者：Vanja Bogicevica ; bogicevic.1@osu.edu" class="auth_mail" title="E-mail the corresponding author ; Wan Yangb ; wanyang@cpp.edu" class="auth_mail" title="E-mail the corresponding author ; Cihan Cobanogluc ; cihan@cihan.org" class="auth_mail" title="E-mail the corresponding author ; Anil Bilgihand ; abilgihan@fau.edu" class="auth_mail" title="E-mail the corresponding author ; Milos Bujisice ; bujisic.1@osu.edu" class="auth_mail" title="E-mail the corresponding author
- 关键词：Airport environment ; Emotional responses ; Traveler satisfaction
- 刊名：Journal of Air Transport Management
- 出版年：2016
- 出版时间：October 2016
- 年：2016
- 卷：57
- 期：Complete
- 页码：122-129
- 全文大小：366 K
文摘
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This study investigates the relationship between airport servicescape, travelers’ enjoyment, anxiety, and satisfaction.
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Airport servicescape factors: design, scent, functional organization, air/lighting conditions, seating, and cleanliness.
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Airport design features and pleasant scent have a positive influence on traveler enjoyment, generating satisfaction.
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Poor functional organization and inadequate air and lighting predict traveler anxiety, leading to low satisfaction.