Work activity in food service: The significance of customer relations, tipping practices and gender for preventing musculoskeletal disorders
详细信息 查看全文
- 作者：È ; ve Laperriè ; rea ; eve@cglergonomie.com" class="auth_mail" title="E-mail the corresponding author ; Karen Messingb ; messing.karen@uqam.ca" class="auth_mail" title="E-mail the corresponding author ; René ; e Bourbonnaisc ; Renee.bourbonnais@rea.ulaval.ca" class="auth_mail" title="E-mail the corresponding author
- 关键词：Food service ; Musculoskeletal disorders ; Gender ; Work activity analysis ; Tipping
- 刊名：Applied Ergonomics
- 出版年：2017
- 出版时间：January 2017
- 年：2017
- 卷：58
- 期：Complete
- 页码：89-101
- 全文大小：1104 K
文摘
- •
Relationships with customers affect work activity and transform physical, emotional and cognitive work of food servers.
- •
Improving the client-customer relationship could prevent musculoskeletal problems among food servers.
- •
Male-female differences in symptoms may be due to biological sex and/or to gender differences in work activity.