Corporate Responsibility under the ECSI model: An application in the hotel sector

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• 作者：Marí ; a-Á ; ngeles Revilla-Camacho^a ; ^{arevilla@us.es} ; Francisco-José ; Cossí ; o-Silva^a ; Beatriz Palacios-Florencio^b
• 关键词：M140 ; M310
• 刊名：European Research on Management and Business Economics
• 出版年：2017
• 出版时间：January-April 2017
• 年：2017
• 卷：23
• 期：1
• 页码：23-32
• 全文大小：893 K
• 卷排序：23

文摘

This article deals with the study of Corporate Responsibility (CR) under the European Customer Satisfaction Index (ECSI). The methodology of this empirical study, conducted among 629 customers staying at hotels in the city of Seville, is based on structural equation modeling (PLS). The results obtained demonstrate the applicability of the European model to the hotel sector, although not all the relationships from the original model have been proven. The main contributions are derived from a better understanding of the model's components, a variable not studied before having been incorporated: the importance of Corporate Responsibility (CR). Moreover, it means to contribute to the field of research on CR as, despite the growing interest in the subject, the effects of this construct are still poorly understood.