Intelligent logistics: Involving the customer
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- 作者：Duncan McFarlane ; dcm@eng.cam.ac.uk" class="auth_mail" title="E-mail the corresponding authorAuthor Vitae ; Vaggelis Giannikas eg366@eng.cam.ac.uk" class="auth_mail" title="E-mail the corresponding authorAuthor Vitae ; Wenrong Lu wl296@eng.cam.ac.uk" class="auth_mail" title="E-mail the corresponding authorAuthor Vitae
- 关键词：Intelligent logistics ; Customer orientation ; System requirements
- 刊名：Computers in Industry
- 出版年：2016
- 出版时间：September 2016
- 年：2016
- 卷：81
- 期：Complete
- 页码：105-115
- 全文大小：1001 K
文摘
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We propose a conceptual model for customer orientation in intelligent logistics.
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We provide a set of structured requirements for a successful customer-oriented intelligent logistics system.
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We illustrate the model and structured requirements in the context using example from our current research.