How face-to-face feedback influences guest outcome evaluation of co-production: Changing or shaping guest experiences?

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• 作者：May Irene Furenes ; ^{may.i.furenes@uis.no}Author Vitae ; Torvald Ø ; gaardAuthor Vitae ; Olga GjeraldAuthor Vitae
• 关键词：Co-production ; Face-to-face feedback ; Consumer outcome evaluation ; Self-presentation ; Experiments
• 刊名：Tourism Management Perspectives
• 出版年：2017
• 出版时间：January 2017
• 年：2017
• 卷：21
• 期：Complete
• 页码：59-65
• 全文大小：380 K
• 卷排序：21

文摘

This study explores and tests how face-to-face feedback influence guest outcome evaluation. This study uses two between-subjects experiments. Face-to-face has a stronger effect on process enjoyment that written feedback. Positive has a stronger effect on satisfaction with the outcome than mid-scale feedback.