Communicating with patients from minority backgrounds: Individual challenges experienced by oncology health professionals

详细信息    查看全文

• 作者：Kaaren J. Watts^a ; Bettina Meiser^a ; ^{b.meiser@unsw.edu.au} ; Elvira Zilliacus^a ; Rajneesh Kaur^a ; Mona Taouk^a ; Afaf Girgis^b ; Phyllis Butow^c ; David Goldstein^d ; Sandra Hale^e ; Astrid Perry^f ; Sanchia K. Aranda^g ; David W. Kissane^h
• 关键词：Oncology nurses ; Health professionals ; Minorities ; Communication skills ; Cultural competence
• 刊名：European Journal of Oncology Nursing
• 出版年：2017
• 出版时间：February 2017
• 年：2017
• 卷：26
• 期：Complete
• 页码：83-90
• 全文大小：253 K
• 卷排序：26

文摘

Oncology health professionals face many challenges in communicating with patients from minority backgrounds. This qualitative study aimed to identify oncology nurses' and oncologists' individual experiences in communicating with minority patients. Many participants experienced challenges in balancing beliefs about patient autonomy with cultural differences regarding the role of the family. Participants used strategies such as modified speech, taking more time in consultations and nonverbal techniques to facilitate interactions. Oncology nurses and oncologists may need formal training tailored to developing culturally competent communication.