A culturally relevant measure of client satisfaction in child welfare services
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- 作者：Crystal L. Mundy ; Amanda N. Neufeld ; Susan J. Wells ; susan.wells@ubc.ca" class="auth_mail" title="E-mail the corresponding author
- 关键词：Child welfare ; Client satisfaction ; Child protection ; Measure validation ; Aboriginal family services
- 刊名：Children and Youth Services Review
- 出版年：2016
- 出版时间：November 2016
- 年：2016
- 卷：70
- 期：Complete
- 页码：177-189
- 全文大小：548 K
文摘
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Client satisfaction in child protective services is associated with client engagement and outcomes for children and families.
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Development of such instruments in child welfare has not been consistent over the years.
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This article reports on the development of such an instrument and its initial use in a small agency dedicated to serving Aboriginal peoples in Canada.