- 作者：Marleah Dean ; Richard L. Street Jr.
- 关键词：Emotional distress ; Emotions ; Cancer patients ; Communication
- 刊名：Patient Education and Counseling
- 出版年：February, 2014
- 年：2014
- 卷：94
- 期：2
- 页码：143-148
- 全文大小：432 K
lass="h4">Objective
To describe pathways through which clinicians can more effectively respond to patients鈥?emotions in ways that contribute to betterment of the patient's health and well-being.lass="h4">Methods
A representative review of literature on managing emotions in clinical consultations was conducted.
lass="h4">Results
A three-stage, conceptual model for assisting clinicians to more effectively address the challenges of recognizing, exploring, and managing cancer patients鈥?emotional distress in the clinical encounter was developed. To enhance and enact recognition of patients鈥?emotions, clinicians can engage in mindfulness, self-situational awareness, active listening, and facilitative communication. To enact exploration, clinicians can acknowledge and validate emotions and provide empathy. Finally, clinicians can provide information empathetically, identify therapeutic resources, and give referrals and interventions as needed to help lessen patients鈥?emotional distress.
lass="h4">Conclusion
This model serves as a framework for future research examining pathways that link clinicians鈥?emotional cue recognition to patient-centered responses exploring a patient's emotional distress to therapeutic actions that contribute to improved psychological and emotional health.
lass="h4">Practical implications
Specific communicative and cognitive strategies are presented that can help clinicians better recognize a patient's emotional distress and respond in ways that have therapeutic value.