A model that connects information technology and hotel performance
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- 作者：Santiago Meliá ; n-Gonzá ; lez ; santiago.melian@ulpgc.es" class="auth_mail" title="E-mail the corresponding authorAuthor Vitae ; Jacques Bulchand-Gidumal jacques.bulchand@ulpgc.es" class="auth_mail" title="E-mail the corresponding authorAuthor Vitae
- 关键词：Information technology ; Hotels ; Organizational performance ; Productivity ; Customer service ; Commercialization
- 刊名：Tourism Management
- 出版年：2016
- 出版时间：April 2016
- 年：2016
- 卷：53
- 期：Complete
- 页码：30-37
- 全文大小：1040 K
文摘
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We review global proposals about IT influence on hotel organizational performance.
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We review particular IT paths toward different hotel organizational performance facets.
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We present a comprehensive model that details the routes that IT applications follow in order to improve hotel performance.