Research on University Education Quality Assurance: Methodology and Results of Stakeholders’ Satisfaction Monitoring

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• 作者：Olga Belash^a ; ^{marketing_office@mail.ru" class="auth_mail" title="E-mail the corresponding author} ; Mikhail Popov^b ; Nicolai Ryzhov^a ; Yan Ryaskov^a ; Sergey Shaposhnikov^a ; Mikhail Shestopalov^a
• 关键词：quality of education ; degree program ; education results ; assessment of quality ; monitoring of stakeholders&rsquo ; satisfaction
• 刊名：Procedia - Social and Behavioral Sciences
• 出版年：2015
• 出版时间：5 December 2015
• 年：2015
• 卷：214
• 期：Complete
• 页码：344-358
• 全文大小：949 K

文摘

The paper deals with quality assurance in university education and training graduates demanded by the labor market. It reveals the role of research conducted according to the DPCA cycle for the continuous improvement of degree programs. The essential component of a degree program quality assessment and assurance is monitoring of stakeholders’ satisfaction with education results. The necessity of quality assessment based on the feedback from students and employers is also proved by the criteria and practice of public professional accreditation of degree programs. The paper presents a complex methodology for monitoring of stakeholders’ satisfaction with degree programs education results. The results were obtained at Saint Petersburg Electrotechnical University “LETI” (Saint Petersburg, Russia) in the frames of research on quality assurance of its degree programs. Some research results are given based on surveying students and employers on their satisfaction with teaching degree programs. The presented methodology of monitoring students, graduates, and employers’ satisfaction with education results can be used by higher education institutions as a mechanism of quality assurance for degree programs.