Morris (2013) calls for value creation for stakeholders using project outcomes during the operations phase of the system lifecycle
We argue that projects create long-term value by developing multi-organizational systems which continue value creation in the operations phase
We research value-creation mechanisms involving multiple organizations in the lifecycle of a shopping center
We identify four value-enhancing integration mechanisms in the operations phase of the shopping center’s lifecycle
We derive four propositions concerning new project management approaches that develop the capacity to continue creating value in the operations