Patient experience in emergency departments: What do children and adolescents think?

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• 作者：Cristina Parra Cotanda ; ^{cparra@hsjdbcn.org} ; Alba Vergé ; s Castells ; Nú ; ria Carreras Blesa ; Victoria Trenchs Sainz de la Maza ; Carles Luaces Cubells
• 关键词：Emergency ; Satisfaction ; Patient experience ; Paediatrics
• 刊名：Anales de Pediatría (English Edition)
• 出版年：2017
• 出版时间：February 2017
• 年：2017
• 卷：86
• 期：2
• 页码：61-66
• 全文大小：341 K
• 卷排序：86

文摘

Improving patient experience must become a priority in paediatric emergency departments. This experience is often studied by surveying parents, and not children directly. The aim of this study was to assess the patient experience of children attended in a Paediatric Emergency Department (PED).Patients and methodsA prospective descriptive study was conducted using a survey based on the Picker questionnaire on the patient experience. From January to May 2014, children 8–17 years seen in the Paediatric Emergency Department and admitted to the hospital were asked to complete the questionnaires anonymously, within 24 h of admission.ResultsA total of 217 patients completed the survey. The responses showed that 19.4% had to wait longer than expected, with 46.2% saying that there was not enough for children of their age group to do while waiting to be seen. As regards care and treatment, 4.6% of participants said staff did not fully explain what they were doing, and 23% said that they were not given enough privacy when being examined. Overall, 99.1% of patients said that they were well treated.ConclusionsOverall patient experience in the PED was positive. Some aspects have to be improved (activities in the waiting room, and privacy during the examination).