Urban design and tenant variety influences on consumers' emotions and approach behavior

详细信息    查看全文

• 作者：Aless ; ro De Nisco ; Gary Warnaby
• 关键词：Retail environment ; Shopping street ; Atmospherics ; Physical design ; Tenant variety ; Pleasure ; Arousal
• 刊名：Journal of Business Research
• 出版年：February, 2014
• 年：2014
• 卷：67
• 期：2
• 页码：211-217
• 全文大小：457 K

文摘

This paper extends Mehrabian and Russell's Stimulus-Organism-Response framework to investigate the influence of two selected environmental variables - esthetic design and tenant variety - relating to an urban shopping area on consumers' emotional states and actual shopping responses. Results of a survey conducted in an Italian town center show that the variety of tenant-mix positively affects both pleasure and arousal while esthetic design has a significant influence only on pleasure. Moreover, emotional states induced by the urban environment exert a different influence on shopping outcomes, with pleasure increasing the amount of money and time spent, and arousal positively influencing unplanned shopping and negatively affecting time and money. The paper concludes by discussing managerial and research implications for both retailing and urban marketing.