Applying the IPA-Kano model to examine environmental correlates of residential satisfaction: A case study of Xi'an
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- 作者：Jiangbin Yina ; yinjb@snnu.edu.cn" class="auth_mail" title="E-mail the corresponding author ; Xinyu (Jason) Caob ; cao@umn.edu" class="auth_mail" title="E-mail the corresponding author ; Xiaoyan Huanga ; hxiaoy@snnu.edu.cn" class="auth_mail" title="E-mail the corresponding author ; Xiaoshu Caoa ; caoxiaoshu964@sohu.com" class="auth_mail" title="E-mail the corresponding author
- 关键词：Three-factor theory ; Importance-performance analysis ; Land use ; Quality of life ; Customer satisfaction
- 刊名：Habitat International
- 出版年：2016
- 出版时间：April 2016
- 年：2016
- 卷：53
- 期：Complete
- 页码：461-472
- 全文大小：2412 K
文摘
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We innovatively employ the IPA–Kano model to examine environmental correlates of residential satisfaction.
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Residents living in different neighborhoods have heterogeneous needs and different levels of performance.
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Urban neighborhoods should lower noises, reduce car traffic, and provide safe spaces for children to play for keep/attracting residents.
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Exurban neighborhoods need to improve job-housing balance, and access to regional mall and neighborhood shopping facilities for competition.