Tested gendered effects of visibly tattooed employees on consumers’ preferences.
Experiment with front line staff in two job contexts: surgeon and mechanic.
Three dimensions crucial: (a) job context, (b) sex of face, (c) stimulus.
Found intersectionality of gender-based and tattoo-based discrimination.
Consumers have a negative reaction to body art. Perceptions of tattoos on male and female front line staff differ significantly.