The lonesome cowboy: A study of the usability designer role in systems development

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• 作者：Inger Boivie ; Jan Gulliksen and Bengt Gö ; ransson
• 关键词：User-centred systems design ; UCSD ; Usability ; Usability practitioner ; Usability professional ; Software development
• 刊名：Interacting with Computers
• 出版年：2006
• 出版时间：July 2006
• 年：2006
• 卷：18
• 期：4
• 页码：601-634
• 全文大小：677 K

文摘

This paper reports on an evaluation of the usability designer role as applied in two Swedish systems development organisations. The role was initially defined by us, but evolved in these two organisations. We conducted interviews with usability designers, project managers and a user representative. Our main research question was whether or not the introduction of a usability designer has been successful in terms of changes in the systems development process and the impact the role has had on products, projects and organisations. To some extent, the role has met our expectations and intentions for instance, in helping the usability designers shift their focus towards design, and assume some kind of ""users' advocate"" role. But in other ways, the role ""failed"". The usability designers in our study are still facing the kind of problems and obstacles that usability professionals have always had to deal with.