Usability professionals—current practices and future development

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• 作者：Jan Gulliksen ; Inger Boivie and Bengt Gö ; ransson
• 关键词：Usability ; Design ; User-centred design ; Organisation ; Software development ; Practice ; Role ; Profession
• 刊名：Interacting with Computers
• 出版年：2006
• 出版时间：July 2006
• 年：2006
• 卷：18
• 期：4
• 页码：568-600
• 全文大小：247 K

文摘

The usability concept has now received such a wide recognition in information technology (IT) development that working with usability can be regarded as a profession in its own right. In recent research projects, we have surveyed and studied usability work on an individual level in a number of Swedish development organisations, including success factors and obstacles. What we have seen relates to the individual usability professional and her background and experiences, the organisation in which she operates, the development process, communication and communication means, and finally the attitudes and basic values held by the people involved.

In this paper, we compile and reflect on selected findings from different studies on usability work in practical systems¹ development in a number of Swedish organisations. We discuss our findings from a practical point of view and relate them to the research of others within the international HCI community. Finally, we discuss some issues we consider important for the future development of the practice of usability that we believe is of interest to the international community of usability professionals.