The experiences of frequent users of crisis helplines: A qualitative interview study
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- 作者：Aves Middletona ; a.middleton@unimelb.edu.au" class="auth_mail" title="E-mail the corresponding author ; Jane Gunna ; Bridget Bassiliosb ; Jane Pirkisb
- 关键词：Crisis helplines ; Health service use ; Experience of care ; Qualitative research ; Frequent callers
- 刊名：Patient Education and Counseling
- 出版年：2016
- 出版时间：November 2016
- 年：2016
- 卷：99
- 期：11
- 页码：1901-1906
- 全文大小：350 K
文摘
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First study to investigate why some users call crisis helplines frequently.
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Frequent use was connected to three interrelated components.
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Frequent users described dependent, reactive or support-seeking calling behaviours.
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Frequent users may benefit from a model of care with greater continuity.