Difficult Doctors, Difficult Patients: Building Empathy

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• 作者：Patricia F. Anderson ; PhD^a ; Elise Wescom ; BFA^a ; Ruth C. Carlos ; MD ; MS^b ; ^c ; ^{rcarlos@med.umich.edu}
• 关键词：Graphic medicine ; comics in education ; consumer health information ; bibliotherapy ; patient communication ; clinician education ; pictorial work ; informed consent ; doctor-patient relations ; communication
• 刊名：Journal of the American College of Radiology
• 出版年：2016
• 出版时间：December 2016
• 年：2016
• 卷：13
• 期：12
• 页码：1590-1598
• 全文大小：3520 K
• 卷排序：13

文摘

Effective doctor-patient communication facilitates the therapeutic relationship, promotes patient physical and mental health, and improves physician satisfaction. Methods of teaching effective communication use a range of techniques, typically combining didactic instruction with simulated communication encounters and reflective discussion. Rarely are patients and physicians exposed to these instructions as colearners. The evidence for the utility of graphic stories, comics, and cartoons to improve patient comprehension and self-regulation is small but encouraging. The authors describe the use of graphic medicine as a teaching tool for engendering empathy from both the physician and the patient for the other during a shared clinical encounter. This use of educational comics in a colearning experience represents a new use of the medium as a teaching tool.