• 作者：Josué ; Carvajal Balguera^a ; Sonia Garcí ; a de Sanjosé ; ^b ; Mayte M&#225 ; rquez Asencio^c ; Isabel Hern&#225 ; ndez Lorca^c ; Mercedes Martí ; n-Garcí ; a Almenta^a ; Carlos M. Cerquella Hern&#225 ; ndez^a
• 关键词：Calidad asistencial en servicios sanitarios ; Evaluaci&oacute ; n de calidad total ; Contratos de gesti&oacute ; n ; Satisfacci&oacute ; n del paciente en servicios quir&uacute ; rgicos
• 刊名：Revista de Calidad Asistencial
• 出版年：2008
• 出版时间：July 2008
• 年：2008
• 卷：23
• 期：4
• 页码：164-169
• 全文大小：103 K

ass=""h4"">Introduction

The evaluation of quality care in surgical service is a basic management tool and it is part of the health services contract. The study of patient opinion on health care received is an important aspect in the evaluation of quality care.

ass=""h4"">Objective

The aim of this study is to find out patient opinion on the satisfaction of the surgical care received.

ass=""h4"">Material and method

Cross-sectional study. Period of the study: January- December 2007. Opinions on the level of satisfaction level were obtained through a questionnaire. A SERCAL adapted model was used to define the variables on patient satisfaction with the surgery service.

ass=""h4"">Results

The mean score on overall satisfaction of the service was of 9.31 (0-10 scale). The personalised, guaranteed care offered by health professionals and the room, were very positively evaluated. The information received, pain relief and the hospital stay were evaluated as adequate. The confidence in the surgery service was 96.7 % . Knowing the names of the health staff and the food were the worse valued factors.

ass=""h4"">Conclusions

Results of the study show an adequate level of satisfaction with the health care; nevertheless areas of improvement are detected where action is needed (identification of staff, coordination and food).