Employee scheduling in service industries with flexible employee availability and demand
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- 作者：Semra Ağralıa ; semra.agrali@eng.bahcesehir.edu.tr" class="auth_mail" title="E-mail the corresponding author ; Z. Caner Taşkınb ; caner.taskin@boun.edu.tr" class="auth_mail" title="E-mail the corresponding author ; A. Tamer Ü ; nalb ; unaltam@boun.edu.tr" class="auth_mail" title="E-mail the corresponding author
- 关键词：OR in service industries ; Employee scheduling ; Integer programming ; Flexible contract ; Flexible service demand
- 刊名：Omega
- 出版年：2017
- 出版时间：January 2017
- 年：2017
- 卷：66
- 期：part_PA
- 页码：159-169
- 全文大小：509 K
文摘
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We model an employee scheduling problem arising in service industries with flexible employee availability and flexible demand.
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We devise a mixed-integer programming formulation for the problem.
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We investigate a reformulation strategy based on maximal cliques in a graph representing potential employee assignments.
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A decision support system based on our formulation has been implemented in a large health-care organization in Belgium.