Digital work in a digitally challenged organization

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• 作者：Robert M. Davison^a ; ^{isrobert@cityu.edu.hk}Author Vitae ; Carol X.J. Ou^b ; ^{carol.ou@uvt.nl}Author Vitae
• 关键词：Digital work ; Digitally literate employees ; Organizational culture ; IT governance structures and policies
• 刊名：Information & Management
• 出版年：2017
• 出版时间：January 2017
• 年：2017
• 卷：54
• 期：1
• 页码：129-137
• 全文大小：456 K
• 卷排序：54

文摘

Digitally literate employees are accustomed to having free access to digital media technologies. However, some organizations enact information technology (IT) governance structures that explicitly proscribe access to these technologies, resulting in considerable tension between employees and the organization. We explore these tensions in an exploratory investigation into the Chinese operations of a global hotel chain. We examine how employees creatively act as bricoleurs as they violate IT policies to ensure access to the digital media of their choice. We discuss the broader implications of our findings for practicing managers, as well as future research opportunities, before concluding the paper.