Adoption and Appropriation: A Design Process from HCI Research at a Brazilian Neurological Hospital

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• 作者：Junia Anacleto (21)
  Sidney Fels (22)
  
• 关键词：human computer interaction ; appropriation ; adoption ; design process ; user centered design ; health care ; mental illness ; non ; disruptive workflow
• 刊名：Lecture Notes in Computer Science
• 出版年：2013
• 出版时间：2013
• 年：2013
• 卷：8118
• 期：1
• 页码：364-371
• 全文大小：564KB
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• 作者单位：Junia Anacleto (21)
  Sidney Fels (22)
  
  21. Department of Computer Science, Federal University of Sao Carlos, Sao Carlos, Brazil
  22. Department of Electrical and Computer Engineering, University of British Columbia, Vancouver, BC, Canada
  

文摘

Through our research on natural ICT solutions for integration into a non-ICT based workflow at a Brazilian chronic care hospital, we created a new design process and two additional HCI design criteria for maintaining natural work processes using information and communication technologies (ICT). For our HCI design we propose two design pathways: 1. iterating on adoption of designed technologies and 2. iterating on appropriation of these technologies. The degree of appropriation provides an indicator of how natural a design is since it allows for users-inventiveness to uncover latent affordances for use in new contexts. Thus, the use of an interface along with whether its potential is realized in new, user-oriented contexts, are critical elements for designing natural interfaces. We report our insights gained through observations and user-centered design for health professionals at a non-ICT based, large chronic-care hospital to support this perspective.