Coping Intelligence: Coping Strategies and Organizational Commitment Among Boundary Spanning Employees

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• 作者：Rajesh Srivastava ; Thomas Li-Ping Tang
• 关键词：Stress ; Boundary spanning ; Coping strategies ; Problem ; focused ; Action ; focused ; Emotion ; focused ; Coping intelligence ; Organizational commitment ; Affective ; Continuance ; Normative ; Gender ; Sales commission ; Ethics
• 刊名：Journal of Business Ethics
• 出版年：2015
• 出版时间：September 2015
• 年：2015
• 卷：130
• 期：3
• 页码：525-542
• 全文大小：1,576 KB
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• 作者单位：Rajesh Srivastava (1)
  Thomas Li-Ping Tang (1)
  
  1. Department of Management and Marketing, Jennings A. Jones College of Business, Middle Tennessee State University, Murfreesboro, TN, 37132, USA
  
• 刊物类别：Humanities, Social Sciences and Law
• 刊物主题：Philosophy
  Ethics
  Economic Growth
  Management
  Quality of Life Research
  
• 出版者：Springer Netherlands
• ISSN：1573-0697

文摘

In this study, we develop a new theoretical framework of Coping Intelligence (CI) which examines relationships between coping strategies and organizational commitment among boundary spanning employees. We collected data from 452 boundary spanning salespeople using multiple sources. Results demonstrate that a formative model of Coping Intelligence (CI) is superior to a reflective model and that problem-focused coping contributes to CI which, in turn, is related to affective and normative commitment. Further, our more parsimonious formative model illustrates that positive problem-focused coping and negative emotion-focused coping contribute to both affective and normative commitment. After controlling for gender and salespeople’s commission (from company’s personnel record) in separate analyses, results remain significant. We provide additional insights: Females are likely to use emotion-focused coping than males, but gender is not related to organizational commitment. Salespeople’s commission is positively related to both affective and normative commitment but unrelated to coping strategies. We shed new lights on boundary spanning employees-Coping Intelligence and organizational commitment and offer theoretical, empirical, and practical implications to coping strategies and business ethics. Keywords Stress Boundary spanning Coping strategies Problem-focused Action-focused Emotion-focused Coping intelligence Organizational commitment Affective Continuance Normative Gender Sales commission Ethics