Using CQA History to Improve Q&A Experience

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• 关键词：Social query ; Community question answering site ; Question redesign ; Response rate
• 刊名：Lecture Notes in Computer Science
• 出版年：2016
• 出版时间：2016
• 年：2016
• 卷：9789
• 期：1
• 页码：570-580
• 全文大小：654 KB
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• 作者单位：Cleyton Souza (22) (23)
  Franck Aragão (22)
  José Remígio (22)
  Evandro Costa (24)
  Joseana Fechine (23)
  
  22. Federal Institute of Education, Science and Technology of Paraíba - IFPB, Monteiro, Paraíba, Brazil
  23. Federal University of Campina Grande - UFCG, Campina Grande, Paraíba, Brazil
  24. Federal University of Alagoas - UFAL, Maceió, Alagoas, Brazil
  
• 丛书名：Computational Science and Its Applications -- ICCSA 2016
• ISBN：978-3-319-42089-9
• 刊物类别：Computer Science
• 刊物主题：Artificial Intelligence and Robotics
  Computer Communication Networks
  Software Engineering
  Data Encryption
  Database Management
  Computation by Abstract Devices
  Algorithm Analysis and Problem Complexity
  
• 出版者：Springer Berlin / Heidelberg
• ISSN：1611-3349
• 卷排序：9789

文摘

Social query is the practice of sharing questions through collaborative environments. In order to receive help, askers usually broadcast their request to the entire community. However, the prerequisite to receive help is to have the problem noticed by someone able and available to answer. Some works found a correlation between the characteristics of the questions and the outcome of receiving or not an answer. These findings suggest that there are some characteristics that are more likely to attract the attention of helpers. Our proposal is to analyse CQA history to identify the similar characteristics of previously asked questions that were answered. We believe that adding these characteristics in new questions will impact the receiving of answers. We evaluate our proposal using real world data and a real world experiment. Our results indicate that including “good characteristics” in the question reduce time for first response and improve answer quality.