A framework and tool to manage Cloud Computing service quality

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• 作者：Francisco José Domínguez-Mayo ; Julián Alberto García-García…
• 关键词：Quality management ; Software quality ; SQA ; Quality concepts ; Offshore outsourcing ; Cloud Computing
• 刊名：Software Quality Journal
• 出版年：2015
• 出版时间：December 2015
• 年：2015
• 卷：23
• 期：4
• 页码：595-625
• 全文大小：2,259 KB
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• 作者单位：Francisco José Domínguez-Mayo (1)
  Julián Alberto García-García (1)
  María José Escalona (1)
  Manuel Mejías (1)
  Matias Urbieta (2)
  Gustavo Rossi (2)
  
  1. Department of Computer Languages and System, University of Seville, Seville, Spain
  2. LIFIA, Facultad de Informática, UNLP, La Plata, Argentina
  
• 刊物主题：Software Engineering/Programming and Operating Systems; Programming Languages, Compilers, Interpreters; Data Structures, Cryptology and Information Theory; Operating Systems;
• 出版者：Springer US
• ISSN：1573-1367

文摘

Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between clients and providers that offers appropriate strategies to enhance Cloud Computing implementation. It intends to achieve the required quality of service and develop an effective working relationship between clients and providers. Moreover, quality evaluation framework is a framework to control the quality of any product and/or process. It offers a tool support that can generate software artifacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper was to make this framework and tool support available to manage Cloud Computing service quality between clients and providers by means of e-SCM. Keywords Quality management Software quality SQA Quality concepts Offshore outsourcing Cloud Computing