Quality indicators for the referral process from primary to specialised mental health care: an explorative study in accordance with the RAND appropriateness method
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- 作者：Miriam Hartveit ; Kris Vanhaecht ; Olav Thorsen ; Eva Biringer…
- 关键词：Referral and consultation ; Quality of health care ; Quality indicators ; health care ; Process assessment (health care) ; Mental health services ; RAND appropriateness method
- 刊名：BMC Health Services Research
- 出版年：2017
- 出版时间：December 2017
- 年：2017
- 卷：17
- 期：1
- 全文大小：686KB
- 刊物主题：Public Health; Health Administration; Health Informatics; Nursing Research;
- 出版者：BioMed Central
- ISSN：1472-6963
- 卷排序：17
文摘
BackgroundCommunication between involved parties is essential to ensure coordinated and safe health care delivery. However, existing literature reveals that the information relayed in the referral process is seen as insufficient by the receivers. It is unknown how this insufficiency affects the quality of care, and valid performance measures to explore it are lacking. The aim of the present study was to develop quality indicators to detect the impact that the quality of referral letters from primary care to specialised mental health care has on the quality of mental health services.