Experimental Case Study of New Usability Heuristics

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• 关键词：Heuristic evaluation ; Usability inspection ; Usability heuristics ; Experimental evaluation ; Perception model
• 刊名：Lecture Notes in Computer Science
• 出版年：2015
• 出版时间：2015
• 年：2015
• 卷：9186
• 期：1
• 页码：212-223
• 全文大小：553 KB
• 参考文献：1.Alroobaea, R., Mayhew, P.: How many participants are really enough for usability studies? Science and Information Conference (SAI) 2014, 48-6 (2014)
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• 作者单位：Freddy Paz (14)
  Freddy Asrael Paz (15)
  José Antonio Pow-Sang (14)
  
  14. Pontificia Universidad Católica del Perú, San Miguel, Lima, 32, Perú
  15. Universidad Nacional Pedro Ruiz Gallo, Lambayeque, Perú
  
• 丛书名：Design, User Experience, and Usability: Design Discourse
• ISBN：978-3-319-20886-2
• 刊物类别：Computer Science
• 刊物主题：Artificial Intelligence and Robotics
  Computer Communication Networks
  Software Engineering
  Data Encryption
  Database Management
  Computation by Abstract Devices
  Algorithm Analysis and Problem Complexity
  
• 出版者：Springer Berlin / Heidelberg
• ISSN：1611-3349

文摘

A widely used method to measure the level of usability of software applications is the heuristic evaluation. In this method, specialists commonly use the Nielsen’s heuristics to assess the usability of a software product. However, these principles address to general aspects and become inappropriate when they are used to evaluate new categories of software applications. For this reason, we previously proposed a new set of usability heuristics in the Web transactional domain. In this paper, we present an empirical analysis of our new proposal. For this purpose, fifteen undergraduate students were asked to perform a heuristic evaluation in which the new set of heuristics were employed. A survey was taken in order to capture their perceptions about the heuristics in four dimensions: ease of use, usefulness, intention to use and completeness. The results showed that the new heuristics meet the expectations. In addition, this analysis was compared with the results of a similar study that was performed to the current proposal of Nielsen. The results from this study have allowed to reach promising results in this area.