Usability Heuristics for Web Banking

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• 关键词：Usability ; Heuristics ; Web banking
• 刊名：Lecture Notes in Computer Science
• 出版年：2016
• 出版时间：2016
• 年：2016
• 卷：9746
• 期：1
• 页码：412-423
• 全文大小：794 KB
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• 作者单位：Natali Fierro (14)
  Claudia Zapata (15)
  
  14. Maestría en Informática, Pontificia Universidad Católica del Perú, Lima, Peru
  15. Doctorado en Ingeniería, Pontificia Universidad Católica del Perú, Lima, Peru
  
• 丛书名：Design, User Experience, and Usability: Design Thinking and Methods
• ISBN：978-3-319-40409-7
• 刊物类别：Computer Science
• 刊物主题：Artificial Intelligence and Robotics
  Computer Communication Networks
  Software Engineering
  Data Encryption
  Database Management
  Computation by Abstract Devices
  Algorithm Analysis and Problem Complexity
  
• 出版者：Springer Berlin / Heidelberg
• ISSN：1611-3349
• 卷排序：9746

文摘

The rapid development of technology has changed the way in which humans and computers interact. This revolution is no stranger to the banking sector, there is a tendency to migrate the services offered by financial institutions face channels to remote channels. This research will focus on the study of the applications of web banking, and through the analysis of the problems it faces, it will seek to establish design guidelines in the form of evaluation methods that allow us to measure the degree of usability of a site, thus contributing to the increase in the degree of user satisfaction by improving the usability of these applications. To achieve this goal, a set of proposed usability heuristics; these also consider issues relating to safety. The proposed heuristic was evaluated in order to compare their effectiveness in contrast to existing heuristics.