The influence of top management support for ICTs on organisational performance through knowledge acquisition, transfer, and utilisation

详细信息    查看全文

• 作者：Encarnación García-Sánchez ; Víctor Jesús García-Morales…
• 关键词：Top management support for ICTs ; Information and communication technology ; Knowledge acquisition ; Knowledge transfer ; Knowledge utilisation ; Organisational performance
• 刊名：Review of Managerial Science
• 出版年：2017
• 出版时间：January 2017
• 年：2017
• 卷：11
• 期：1
• 页码：19-51
• 全文大小：
• 刊物主题：Business and Management, general; Accounting/Auditing; Banking; Marketing; Business Strategy/Leadership;
• 出版者：Springer Berlin Heidelberg
• ISSN：1863-6691
• 卷排序：11

文摘

This research analyses, first, whether top management support for information and communications technologies has positive consequences for knowledge management by analysing the specific influence of top management support for ICTs on each of the knowledge management processes (knowledge acquisition, transfer, and utilisation). Second, it analyses the influence of each knowledge management process on organisational performance. The theoretical model is tested using data collected from March to May 2010 from 201 CEOs in Spanish technology organisations. The results indicate that the stage-based disaggregation of the knowledge management process into knowledge acquisition, transfer, and utilisation, and the three-stage management process are the mediating mechanisms in the relationship between top management support for ICTs and organisational performance. CEOs should thus support the information and communication technologies necessary to improve all of the interrelated stages of knowledge management as a mechanism for achieving better organisational performance. Various strategic actions should be stimulated within the organisation to intensify the interrelation between these stages of acquisition, transfer, and utilisation of knowledge.