Are women birthing in New South Wales hospitals satisfied with their care?

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• 作者：Jane B Ford ; Diane M Hindmarsh ; Kim M Browne ; Angela L Todd
• 关键词：Patient survey ; Satisfaction with care ; Maternity ; Patient experience
• 刊名：BMC Research Notes
• 出版年：2015
• 出版时间：December 2015
• 年：2015
• 卷：8
• 期：1
• 全文大小：615 KB
• 参考文献：Towards Normal Birth. NSW Health Department, Sydney <br> Position statement: woman-centred care. <br> National Guidance on Collaborative Maternity Care. NHMRC, Canberra <br> 1. van Teijlingen, E, Hundley, V, Rennie, A-M, Graham, W, Fitzmaurice, A (2003) Maternity satisfaction studies and their limitations: ‘what is, must still be best- Birth 30: pp. 75-82 blank" title="It opens in new window">CrossRef <br> 2. Brown, S, Lumley, J (1994) Satisfaction with care in labor and birth: a survey of 790 Australian women. Birth 21: pp. 4-13 b00909.x" target="_blank" title="It opens in new window">CrossRef <br> 3. Miller, Y, Thompson, R, Porter, J, Prosser, S (2011) Findings from the Having a Baby in Queensland Survey, 2010. University of Queensland, Brisbane, Queensland <br> 4. Redshaw, M, Heikkila, K (2010) Delivered with care: a national survey of women’s experience of maternity care 2010. National Perinatal Epidemiology Unit, Oxford, UK <br> Maternity Services in South Australian Public Hospitals: Patient Satisfaction Survey Report. South Australian Department of Health Population Research and Outcome Studies (PROS) Unit, South Australia <br> 5. Rodne, T, Daly, A (2007) Measuring patient satisfaction in Western Australia, overview of 2005-006 survey results.. Epidemiology Unit, Western Australia Department of Health, Western Australia <br> 6. Chalmers, B, Dzakpasu, S, Heaman, M, Kaczorowski, J (2008) The Canadian maternity experiences survey: an overview of findings. J Obstet Gynaecol Can 30: pp. 217-28 <br> 7. Sitzia, J (1999) How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care 11: pp. 319-28 blank" title="It opens in new window">CrossRef <br> 8. Redshaw, M (2008) Women as consumers of maternity care: measuring ‘satisfaction-or ‘dissatisfaction-. Birth 35: pp. 73-6 blank" title="It opens in new window">CrossRef <br> 9. Lumley, J (1985) Assessing satisfaction with childbirth. Birth 12: pp. 141-5 b00952.x" target="_blank" title="It opens in new window">CrossRef <br> Patient Survey 2009 Statewide Report. NSW Health, Sydney <br> Patient Experience Survey. IPSOS for NSW Health, Sydney <br> 10. Jenkinson, C, Coulter, A, Bruster, S (2002) The picker patient experience questionnaire: development and validation using data from in-patient surveys in five countries. Int J Qual Health Care 14: pp. 353-8 blank" title="It opens in new window">CrossRef <br> 11. Bureau of Health Information.Insights into Care. Patients-Perspectives on NSW Public Hospitals. Sydney: Bureau of Health Information; 2010. <br> 12. Haddock, CK, Poston, WS, Pyle, SA, Klesges, RC, Vander Weg, MW, Peterson, A (2006) The validity of self-rated health as a measure of health status among young military personnel: evidence from a cross-sectional survey. Health Qual Life Outcomes 4: pp. 57 blank" title="It opens in new window">CrossRef <br> Meteor: online metadata registry. <br> New South Wales Mothers and Babies 2009. NSW Ministry of Health, Sydney <br> 13. Collins, K, O’Cathain, A (2003) The continuum of patient satisfaction—from satisfied to very satisfied. Soc Sci Med 57: pp. 2465-70 blank" title="It opens in new window">CrossRef <br> 14. Jenkins MG, Ford JB, Morris JM, Roberts CL. Women’s expectations and experiences in maternity care - what women highlight as most important: a qualitative study. Women Birth. 2014; in press. <br> 15. Hall, M (1995) Patient satisfaction or acquiescence?. Comparing mail and telephone survey results. J, Health Care Mark <br> 16. Lain, SJ, Ford, JB, Raynes-Greenow, CH, Hadfield, RM, Simpson, JM, Morris, JM (2009) The impact of the baby bonus payment in new south wales: who is having “one for the country-. Med J Aust 190: pp. 238-41 <br>
• 刊物主题：Biomedicine general; Medicine/Public Health, general; Life Sciences, general;
• 出版者：BioMed Central
• ISSN：1756-0500

文摘

Background Surveys of satisfaction with maternity care have been conducted using overnight inpatient surveys and dedicated maternity surveys in a number of Australian settings, however none have been used to report on satisfaction with maternity care among women in New South Wales. The aims of this study were to investigate the association between: 1) parity (first and subsequent births) and patient experience of hospital care at birth, and 2) other patient, birth and hospital characteristics and experience of hospital care at birth. Methods Data were from the New South Wales (NSW) Ministry of Health surveys of overnight hospital inpatients, including maternity patients, between 2007 and 2011. Questionnaires were mailed to a sample of patients three months after receiving inpatient services involving at least 1 night in a public hospital. Experience of care included 12 items grouped into: satisfaction with care, staff and information. Results were weighted to overall hospital facility populations and age-standardised. Frequencies and chi-square tests were used. Results Analysis of responses from 5,367 obstetric patients revealed three quarters of women were satisfied with care provided in hospital. Compared with women who had previously given birth, first-time mothers were more likely to recommend their birth hospital to friends and family (60.5% versus 56.4%; P--.05), less likely to have experienced differing messages from staff (44.8% vs 59.4%; P--.001), and less likely to feel they had received sufficient information about feeding (58.8% vs 65.0%; P--.001) and caring for their babies (52.4% vs 65.2%; P--.001). While metropolitan women were more likely to rate their birth hospital positively (76.0% vs. 71.3%; P--.05) than their rural counterparts, rural women tended to rate the care they received (68.1% vs. 63.4%; P--.05), and doctors (70.7% vs 61.1%; P--.05) and nurses (73.5% vs. 66.9%; P--.001) more highly than metropolitan women. Conclusions The overall picture of maternity care satisfaction in New South Wales is a positive one, with three quarters of women satisfied with care. Further resources could be dedicated to ensuring consistency and amount of information provided, particularly to first-time mothers.