Prozessverbesserung mit Reifegradmodellen

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• 作者：Dr. Maximilian R?glinger (1)
  Dr. Nora Kamprath (1)
  
• 关键词：Kontinuierliche Prozessverbesserung ; Optimierungsmodell ; Prozessmanagement ; Reifegradmodell ; Wertorientierte Unternehmensführung ; Continuous process improvement ; Optimization model ; Business process management ; Maturity model ; Value ; based management ; C60 ; L21 ; L80
• 刊名：Journal of Business Economics
• 出版年：2012
• 出版时间：May 2012
• 年：2012
• 卷：82
• 期：5
• 页码：509-538
• 全文大小：556KB
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• 作者单位：Dr. Maximilian R?glinger (1)
  Dr. Nora Kamprath (1)
  
  1. FIM Kernkompetenzzentrum Finanz- & Informationsmanagement, Universit?t Augsburg, Universit?tsstra?e 12, 86159, Augsburg, Deutschland
  

文摘

Since the Software Engineering Institute has published the Capability Maturity Model in 1991, maturity models evolved into a commonly used instrument for assessing the state of a specific class of objects and for identifying improvement measures. As process improvement is a core task of business process management and takes top positions on CIO agendas, maturity models are prospering in this domain as well. However, it remains unclear which maturity levels should be aspired for distinct processes or process groups. Numerous companies strive for increasing or even maximizing maturity levels. Some maturity model specifications contain oppositional advice, but lack concrete recommendations. Even academia provides no answers. Against this background, we propose a mathematical optimization model that builds on insights from value-based management in order to analyze general economic relationships of process improvement with maturity models. The guiding effects of these relationships are illustrated using the example of “CMMI for Services- We conclude by discussing limitations and by pointing out theoretical as well as managerial implications.