Research Trends in Web Site Usability: A Systematic Review

详细信息    查看全文

• 关键词：Usability ; User experience ; Web site ; Systematic review ; Research trends ; Web design
• 刊名：Lecture Notes in Computer Science
• 出版年：2016
• 出版时间：2016
• 年：2016
• 卷：9746
• 期：1
• 页码：517-528
• 全文大小：639 KB
• 参考文献：1.Usability.gov (2015). Usability Evaluation Basics. http://​www.​usability.​gov/​what-and-why/​usability-evaluation.​html . Accessed 15 December 2015
  2.Nielsen, J.: Usability Engineering. Academic Press, Boston (1993)MATH
  3.Brinck, T., Gergle, D., Wood, S.: Designing Web Sites that Work. Morgan Kaufmann Publishers, San Francisco (2002)
  4.Dumas, J., Redish, J.: A Practical Guide to Usability Testing. Ablex Pub. Corp, Norwood (1993)
  5.Rubin, J., Chisnell, D.: Handbook of Usability Testing. Wiley, Indianapolis (2008)
  6.Iso.org (2015). https://​www.​iso.​org/​obp/​ui/​#iso:​std:​iso:​9241:​-11:​dis:​ed-2:​v1:​en . Accessed 15 December 2015
  7.Insfran, E., Fernandez, A.: A systematic review of usability evaluation in web development. In: Hartmann, S., Zhou, X., Kirchberg, M. (eds.) WISE 2008. LNCS, vol. 5176, pp. 81–91. Springer, Heidelberg (2008)CrossRef
  8.Fernandez, A., Insfran, E., Abrahão, S.: Usability evaluation methods for the web: A systematic mapping study. Inf. Softw. Technol. 53(8), 789–817 (2011)CrossRef
  9.Nawaz, A., Clemmensen, T.: Website usability in Asia “from within”: an overview of a decade of literature. Int. J. Hum. Comput. Interact. 29(4), 256–273 (2013)CrossRef
  10.Cochrane Community Archive: Frequently Asked Questions - General: What is the difference between a protocol and a review? (2015). http://​community-archive.​cochrane.​org/​faq/​general#t86n544 . Accessed 8 February 2016
  11.Torgerson, C.: Systematic Reviews. Bloomsbury Publishing, London (2003)
  12.Kitchenham, B.: Procedures for performing systematic reviews. Keele, UK, Keele Univ. 33(2004), 1–26 (2004)
  13.Rızvanoğlu, K.: Başka Türlü bir İletişim Mümkün II: Herkes için Web: Evrensel Kullanılabilirlik ve Tasarım. Punto Yayınları, İstanbul (2009). 9789750110399
  14.Seffah, A., Donyaee, M., Kline, R.B., Padda, H.K.: Usability measurement and metrics: A consolidated model. Software Qual. J. 14(2), 159–178 (2006)CrossRef
  15.Zviran, M., Glezer, C., Avni, I.: User satisfaction from commercial web sites: The effect of design and use. Inf. Manag. 43(2), 157–178 (2006)CrossRef
  16.Kim, H., Fesenmaier, D.R.: Persuasive design of destination web sites: An analysis of first impression. J. Travel Res. 47, 3–13 (2008)CrossRef
  
• 作者单位：Tuba Ugras (14)
  Sevinç Gülseçen (15)
  Ceren Çubukçu (16)
  İpek İli Erdoğmuş (17)
  Vala Gashi (15)
  Merve Bedir (15)
  
  14. Yildiz Technical University, Istanbul, Turkey
  15. Istanbul University, Istanbul, Turkey
  16. Maltepe University, Istanbul, Turkey
  17. Kadir Has University, Istanbul, Turkey
  
• 丛书名：Design, User Experience, and Usability: Design Thinking and Methods
• ISBN：978-3-319-40409-7
• 刊物类别：Computer Science
• 刊物主题：Artificial Intelligence and Robotics
  Computer Communication Networks
  Software Engineering
  Data Encryption
  Database Management
  Computation by Abstract Devices
  Algorithm Analysis and Problem Complexity
  
• 出版者：Springer Berlin / Heidelberg
• ISSN：1611-3349
• 卷排序：9746

文摘

The present study aims to review systematically all the studies of web site usability conducted in the years from 2005 to 2014, in order to present the research trends in usability issues of web sites. Regarding the inclusion criteria, 199 studies in total were included in the study. The major findings include that the most frequently addressed usability issue is navigation (excluding general usability issues), most of the studies used user-based Usability Evaluation Methods (UEMs), the most frequently used user-based methods are questionnaire and usability testing, and user experience of special user groups was not taken into consideration much. This comprehensive research on the usability issues of web sites provides important implications for future research by presenting the research trends. Also, it has the importance of being a reference for the reviewing process with the analysis structure of research questions, especially with the proposed classification for UEMs.