The Impact of Explanation Dialogues on Human-Computer Trust

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• 作者：Florian Nothdurft (17)
  Tobias Heinroth (17)
  Wolfgang Minker (17)
  
• 关键词：Computer applications ; Knowledge based systems ; Cooperative systems ; Adaptive systems ; Expert Systems
• 刊名：Lecture Notes in Computer Science
• 出版年：2013
• 出版时间：2013
• 年：2013
• 卷：8006
• 期：1
• 页码：68-77
• 全文大小：750KB
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• 作者单位：Florian Nothdurft (17)
  Tobias Heinroth (17)
  Wolfgang Minker (17)
  
  17. Institute of Communications Engineering, University of Ulm, Germany
  

文摘

Maintaining and enhancing the willingness of a user to interact with a technical system is crucial for human-computer interaction (HCI). Trust has shown to be an important factor influencing the frequency and kind of usage. In this paper we present our work on using explanations to maintain the trust relationship between human and computer. We conducted an experiment on how different goals of explanations influence the bases of human-computer trust. We present the results of the conducted study and outline what this means for the design of future technical systems and in particular for the central dialogue management component controlling the course and content of the HCI.