文摘
The use of knowledge-management technologies can paradoxically contribute to the problem of information overload, as a person is given access to increasing numbers of higher quality sources of information. During a working day, a person's focus will change from one subject to another; it is crucially important that information is delivered to a user that is relevant to their current activities. This paper will describe the work of BT's Knowledge-Management Research team in the area of actively filtering and gathering information, particularly concentrating on the importance of understanding the current focus of a person's attention.