Organizational Survival and Adaptation Strategies of Non-governmental Social Service Organizations (NGSSOs) in Hong Kong.
详细信息
- 作者：Au ; Kit Ying Anita.
- 学历：Ph.D.
- 年：2014
- 关键词：NGOs ; value dilemma ; social service management ; work
- 毕业院校：The Chinese University of Hong Kong
- Department：Social Welfare
- ISBN：9781303993350
- CBH：3584969
- Country：China
- 语种：English
- FileSize：1893807
- Pages：374
文摘
It is generally agreed that Non-Governmental Social Service Organizations NGSSOs) play specific roles as part of the third sector in the process of social welfare service provision. However,due to the globalized and structural nature of the emerging social problems,as well as the local challenges,NGSSOs are experiencing difficulties in reaching their goals and performing their missions. To manage well the institutional rules and the interdependent relation with the environment may lead to effective organizational survival and development. Management staff as well as frontline social workers are two major parties who may have significant responses upon these challenges and difficulties. How these two groups perceive the current situation,how management staff decide to adopt whichever kind of organizational strategies； whereas how frontline social workers respond to these organization policies are areas worth for study. In this study,organization leaders and frontline social workers were selected as the study target. A total of 17 management staff and 11 frontline social workers were interviewed. It is revealed that NGSSO management staff concern most with the financial stability and viability of their organizations. Under such an orientation,organizational strategies adopted by these leaders relate largely to compromising to institutional rules,expanding services and resources,and increasing organizational credibility among funders and service users. These organization-wide behaviors have turned out to have negative effects on job satisfaction and work atmosphere among frontline social workers. Comparing to their supervisor counterpart,they concern more about their professional identity and subjective well being. Apart from gaining institutional legitimacy and environment resources,it is recommended that NGSSOs may put extra effort in promoting shared mission and organizational goals among their frontline staff. It was also found that representing civil society and doing advocacy work do not take high priority among NGSSO informants. It is suggested that NGSSOs focus more on this area and readjust the balance of being a service provider and an active member of civil society.