. We then find formulae for these starting conditions (which directly relate to the busy period in the m/m/∞ queue). Finally, a c-intercongestion period is defined as the period during which the number of customers is continuously below level c. Also for this situation a recursive scheme allows us to explicitly compute higher moments and covariances. Additionally we present the Laplace transform of a so-called intercongestion triple of the three performance quantities. It is also shown that expressions for the quantities of a c-intercongestion period can be used in an approximation for the c-congestion period. This is especially useful as the expressions for the c-intercongestion period are numerically more stable than those for the c-congestion period.