Exploratory case study research: Outsourced project failure

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• 作者：J.M. Verner^a ; ^{june.verner@gmail.com} ; L.M. Abdullah^b
• 关键词：Outsourced software development ; Project failure ; Software development risk factors ; Case study methodology ; Risk framework
• 刊名：Information and Software Technology
• 出版年：2012
• 期刊代码：58_09505849
• 类别：cp
• 出版时间：August, 2012
• 卷：54
• 期：8
• 页码：866-886
• 文件大小：409 K

摘要

Context

IT plays an increasingly strategic role in the business performance of organizations, however, the development of strategic IT systems involves a high degree of risk and outsourcing the development of such systems increases the risk.

Objective

Using a case study approach we build on research that identifies risk factors leading to the failure of outsourced strategic IT development projects. We investigate the BSkyB project, a strategic development project, which was the subject of recent litigation in the British High Court. We wish to discover what factors led to the failure of such a high profile project; in particular we wish to identify which factors were under the control of the client. We also review the usefulness of the case study methodology when it is not possible to interview any of the people involved with a project.

Method

Detailed-step-by-step guidelines designed for multiple industrial case studies are used to investigate the failure factors of the BSkyB project. We use transcripts of court proceedings and media reports to determine the failure factors. We compare the factors identified with those in a conceptual risk framework developed in prior research thus providing an initial validation of that framework.

Results

The following factors were identified as problems in the BSkyB project: contract, requirements, project complexity, planning and control, execution, and team. A time and materials contract was a risk not originally included in the risk framework that we used.

Conclusion

The BSkyB project failed because of problems that can be traced to both client and vendor. According to the judge鈥檚 summing up the major fault was with the vendor, although some problems did emanate from the client side. We found that many sections in the case study methodology we used were unnecessary for a single case study based on court proceedings and media reports. The risk framework helped with risk identification.