A qualitative study combining observation and 63 semistructured interviews at 25 research organizations was used.
Altruism is a recurring theme in how research coordinators define and view their work.
Altruism is adopted by research coordinators to: (1) Teach patient-subjects the appropriate reasons to participate in clinical research, (2) minimize the conflict between research and care, and (3) contest the undervaluation of coordinating. Altruism is a strategy used to handle the various conflicts they experience in a difficult job, and it has become part of the professional identity of clinical research coordinators.