Information and communication technology adoption for business benefits: A case analysis of an integrated paperless system

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• 作者：Má ; rio Caldeira^a ; ^{caldeira@iseg.utl.pt} ; Antó ; nio Serrano^b ; ^{amss@uevora.pt} ; Rui Quaresma^b ; ^{quaresma@uevora.pt} ; Cristiane Pedron^a ; ^{cdpedron@iseg.utl.pt} ; Má ; rio Romã ; o^c ; ^{mario.romao@iscte.pt}
• 关键词：Health care information systems ; Benefits management ; Paperless systems
• 刊名：International Journal of Information Management
• 出版年：2012
• 期刊代码：15_02684012
• 类别：dec
• 出版时间：April, 2012
• 卷：32
• 期：2
• 页码：196-202
• 文件大小：279 K

摘要

This case study analyses the benefits of implementing a paperless software solution (Alert^庐pfh-Alert Paperfree Hospital, developed by Alert Life Sciences Computing) in a Portuguese Hospital, the Esp铆rito Santo Hospital, in the city of 脡vora. Alert^庐pfh is a complete hospital clinical information system with real time clinical information input. It was implemented in emergency medical services, inpatient and outpatient services, and operating room services. Data were collected between 2006 and 2011 prior to, during and after the system's implementation. The case analysis demonstrates that paperless software systems have a significant potential when applied in healthcare organization services. Besides financial benefits, other important organizational features were identified, namely higher levels of patient and professional satisfaction; an increase in efficiency in hospital operations; improvement in the quality of information for management decision-making; and a reduction in medical errors. Lessons learned are noted and conclusions drawn for both theoretical and practical ICT benefits analysis.