Strategic logistics outsourcing: An integrated QFD and fuzzy AHP approach

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• 作者：William Ho^a ; ^{w.ho@aston.ac.uk} ; Ting He^b ; Carman Ka Man Lee^c ; Ali Emrouznejad^a
• 关键词：Logistics outsourcing ; Third-party logistics service providers ; Selection ; Quality function deployment ; Analytic hierarchy process ; Fuzzy
• 刊名：Expert Systems with Applications
• 出版年：2012
• 期刊代码：62_09574174
• 类别：et
• 出版时间：15 September, 2012
• 卷：39
• 期：12
• 页码：10841-10850
• 文件大小：528 K

摘要

This paper develops an integrated approach, combining quality function deployment (QFD), fuzzy set theory, and analytic hierarchy process (AHP) approach, to evaluate and select the optimal third-party logistics service providers (3PLs). In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance of evaluating criteria is prioritized with respect to the degree of achieving the stakeholder requirements using fuzzy AHP. Based on the ranked criteria, alternative 3PLs are evaluated and compared with each other using fuzzy AHP again to make an optimal selection. The effectiveness of proposed approach is demonstrated by applying it to a Hong Kong based enterprise that supplies hard disk components. The proposed integrated approach outperforms the existing approaches because the outsourcing strategy and 3PLs selection are derived from the corporate/business strategy.