Using a standardized assessment tool to measure patient experience on a seizure monitoring unit compared to a general neurology unit

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• 作者：Jodie I. Roberts^a ; Khara Sauro^a ; Nathalie Jetté ; ^a ; ^b ; Karen Osiowy^c ; Jason Knox^c ; Samuel Wiebe^a ; ^b ; Neelan Pillay^a ; Paolo Federico^a ; William Murphy^a ; Sophia Macrodimitris^a ; ^c ; ^{Sophie.Macrodimitris@albertahealthservices.ca} ; for the SMU QI Team
• 关键词：Seizure monitoring unit ; Epilepsy monitoring unit ; Patient satisfaction ; Patient experience ; HCAHPS ; Epilepsy
• 刊名：Epilepsy & Behavior
• 出版年：2012
• 期刊代码：76_15255050
• 类别：neu
• 出版时间：May, 2012
• 卷：24
• 期：1
• 页码：54-58
• 文件大小：232 K

摘要

Seizure monitoring unit (SMU) research typically focuses on diagnostic utility and medical management of epilepsy. However, patient safety and satisfaction are also imperative to high-quality SMU care. This study uses a standardized tool to evaluate patient experience on a SMU compared to a general neurology unit (GNU). The 27-item Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was telephone-administered post-discharge to a sample of patients from our SMU and GNU. Data from a 33-month period were reviewed, encompassing 217 SMU patient admissions and 317 GNU patient admissions. On average, SMU patients were 14.7 years younger and stayed in the hospital 4.2 days longer than GNU patients. SMU patients provided lower overall mental health ratings (p < .001), perceived nursing staff to be more responsive to the call button (p < .001), and assigned higher overall ratings to their stay (p < 0.05). Lower education was associated with more favorable hospital ratings on both units (p < 0.05).