Process integration, information sharing, and system interoperation in government: A comparative case analysis

详细信息	查看全文 | 推荐本文 |

• 作者：Hans Jochen Scholl^a ; ^{jscholl@uw.edu}  ; [Author Vitae] ; Herbert Kubicek^b ; ^{kubicek@ifib.de}  ; [Author Vitae] ; Ralf Cimander^b ; ^{cimander@ifib.de}  ; [Author Vitae] ; Ralf Klischewski^c ; ^{ralf.klischewski@guc.edu.eg}  ; [Author Vitae]
• 关键词：Interoperability ; Interoperation ; Information sharing ; Wants/Needs Theory ; IT governance ; Process integration ; Stakeholder management
• 刊名：Government Information Quarterly
• 出版年：2012
• 期刊代码：34_0740624x
• 类别：soc
• 出版时间：July, 2012
• 卷：29
• 期：3
• 页码：313-323
• 文件大小：615 K

摘要

In recent years, government agencies on all levels and in all branches have increasingly engaged in harmonizing business processes, standardizing information sharing, and interoperating their information systems, which indicates a rising need for intra- and inter-government collaboration. Simultaneously, the technical capacity for process integration, information sharing, and system interoperation/interoperability (INT-IS-IOP) has also greatly increased. While a number of INT-IS-IOP projects have faced serious challenges leading to problematic project outcomes, other projects have produced the desired results. Using the amended Scholl/Klischewski (2007) framework this study systematically analyzes documents of nineteen cases of mostly successful projects, which were carried out across Europe. Based on the results of this analysis, we identify and document key foci and characteristics of successful projects. The comparative case analysis also helps assess the explanatory power of the Scholl/Klischewski framework, its applicability to practice, and its utility for evaluative purposes.