Does better service induce higher profitability? Evidence from Taiwanese Hospitality Industry

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• 作者：Chiang-Ming Chen^a ; ^{ming@ncnu.edu.tw} ; Yu-Chen Lin^b ; ^{liny@scu.edu.tw}
• 关键词：Service quality ; International tourist hotel ; Profitability
• 刊名：International Journal of Hospitality Management
• 出版年：2012
• 期刊代码：25_02784319
• 类别：bus
• 出版时间：December, 2012
• 卷：31
• 期：4
• 页码：1330-1332
• 文件大小：250 K

摘要

We adopt service quality measure to examine how the qualities of various hotel services affect hotel's profitability using panel data in the Taiwanese international tourist hotel sector. The empirical results indicate that there is a non-linear relationship between food and beverage service quality and hotel profitability, while the effect of room service quality on hotel profitability is not significant.