Supply chain trust: The catalyst for collaborative innovation

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• 作者：Stanley E. Fawcett^a ; ^{stan.e.fawcett@gmail.com} ; Stephen L. Jones^b ; ^{stephen.l.jones@gmail.com} ; Amydee M. Fawcett^c ; ^{afawcett@walton.uark.edu}
• 关键词：Collaboration ; Innovation ; Trust ; Supply chain ; Project and relationship risk
• 刊名：Business Horizons
• 出版年：2012
• 期刊代码：3_00076813
• 类别：eco
• 出版时间：March-April, 2012
• 卷：55
• 期：2
• 页码：163-178
• 文件大小：1528 K

摘要

Trust is at the heart of a collaborative innovation capability. Without a foundation of trust, collaborative alliances can neither be built nor sustained. Using a two-stage qualitative research method, we discovered that managers understand neither the nature of trust nor the dynamics of trust building. To help alleviate these knowledge gaps, we herein develop a definition of collaborative trust, describe a trust maturity framework, and discuss the competitive power of trust. We conclude by presenting a dynamic systems model that elaborates on the process of building trust to improve collaboration, innovation, and competitive performance.