基于数据包络分析的老年科护理人力资源效率评价指标构建
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摘要
目的运用数据包络分析法,构建科学、合理、适合评价老年科护理人力资源效率的指标,以客观评价老年科护理人力资源利用效率。方法采用文献分析法和半结构访谈法初步构建评价老年科护理人力资源效率的初级指标体系,采用专家咨询筛选和调整指标,运用聚类分析法得到最终的老年科护理人力资源效率评价指标。结果构建的基于包络分析模型的老年科护理人力资源效率的评价指标为4个:投入指标为专科护士数,产出指标为产生专科护士数占比、患者满意度、护理安全事件发生率。结论构建基于包络分析模型的老年科护理人力资源效率评价指标,便于老年科护理管理者对护理人力资源效率进行客观评价并掌握实际情况,也为其他专科护理人力资源效率评价指标构建提供借鉴。
Objective To develop scientific, reasonable and suitable indexes for evaluating the efficiency of nursing human resource in geriatric department by employing data envelopment analysis(DEA), and to provide an objective assessment tool. Methods The preliminary index system for evaluating the efficiency of nursing human resource in geriatrics was developed after literature review and semi-structured interviews, then expert consultation was conducted to select and revise the indexes. After that, cluster analysis was employed to identify the final indexes. Results Four indexes were identified based on DEA model including the number of specialist nurses as input index, and proportion of newly trained specialist nurses, patient satisfaction and incidence of nursing safety events as output index. Conclusion The indexes developed based on DEA help nursing managers objectively assess nursing human resource efficiency in geriatric department and get the actual situation. It also provides reference for the other department.
Objective To develop scientific, reasonable and suitable indexes for evaluating the efficiency of nursing human resource in geriatric department by employing data envelopment analysis(DEA), and to provide an objective assessment tool. Methods The preliminary index system for evaluating the efficiency of nursing human resource in geriatrics was developed after literature review and semi-structured interviews, then expert consultation was conducted to select and revise the indexes. After that, cluster analysis was employed to identify the final indexes. Results Four indexes were identified based on DEA model including the number of specialist nurses as input index, and proportion of newly trained specialist nurses, patient satisfaction and incidence of nursing safety events as output index. Conclusion The indexes developed based on DEA help nursing managers objectively assess nursing human resource efficiency in geriatric department and get the actual situation. It also provides reference for the other department.
引文
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[2] 徐玮,王慕然,柏亚妹,等.数据包络分析应用于护理人力资源效率评价的研究进展[J].中国护理管理,2018,18(3):396-399.
[3] Charnes A,Cooper W W,Rhodes E.Measuring the efficiency of decision making units[J].Eur J Operation Res,1978,2(6):429-444.
[4] 王小万,崔月颖,冯芮华,等.县级医院效率特征及变动研究[J].中国卫生政策研究,2015,8(6):13-20.
[5] 宋宁丽.中国大学生跨文化交际意愿度的定量定性调查[J].重庆第二师范学院学报,2011,24(2):86-90.
[6] 吴玉梅.基于DEA模型的护理人力资源效率评价研究[D].太原:山西医科大学,2016.
[7] 卞丽芳,王薇,陈黎明,等.临床护理教师胜任力模型的研究[J].中华护理杂志,2012,47(10):912-915.
[8] 陈莉,代雨欣.护理部干事岗位胜任力指标体系的构建[J].护理管理杂志,2013,13(3):169-171.
[9] 赵铭,李雪,李秀婷,等.基于聚类分析的商业银行基金客户的分类研究[J].管理评论,2013,25(7):201.
[10] 汪远征,徐雅静.变量聚类在多指标系统评价中的应用[J].统计与决策,2006(8):132-134.
[11] 陈霞.区域人力资源与经济发展聚类分析——基于湖北省数据[J].科技进步与对策,2013,30(8):53-58.
[12] 韩二伟.R型变量聚类在提取胜任力因子中的应用研究[J].价值工程,2016,35(17):256-257.
[13] 成刚.数据包络分析方法与MAXDEA软件[M].北京:知识产权出版社,2014:1-19.