平衡计分卡、KPI、360°测评在医院中层干部绩效考核中的综合应用
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摘要
目的对医院中层干部进行绩效考核。方法综合应用平衡计分卡、KPI、360°测评3种绩效考核方法进行绩效考核方案设计,并开展绩效考核。结果基于3种绩效考核方法计分卡设计了考核维度和考核指标,采用文献研究和专家咨询法形成了中层干部绩效考核指标体系,采用经验赋权法对各指标进行了赋权,运用360°测评法开展了中层干部个人履职绩效指标的考核,由全院绩效、科室绩效、个人绩效3个部分构成了中层干部绩效考核指标体系,考核结果客观反映了中层干部绩效,且绩效不断改进。结论对3种绩效考核方法各取优势,且根据管理需要和医院实际状况进行改进性应用,既避免了单一使用一种考核方法的局限性,又避免了简单的机械应用,较好地对中层干部绩效进行了综合评价,具有可操作性和推广价值。
Objective To conduct performance appraisal of middle-level cadres in hospitals. Methods Three performance appraisal methods, such as balanced scorecard, KPI and 360° evaluation, were applied to design the performance appraisal program and conduct performance appraisal. Results Based on the three performance appraisal method scorecards, the assessment dimension and assessment indicators were designed. The literature research and expert consultation method were used to form the performance appraisal index system of middle-level cadres. The empirical weighting method was used to empower each index, using 360° evaluation method to carry out the assessment of the performance indicators of middle-level cadres' individual performance, and the performance evaluation, department performance and individual performance of the middle-level cadres constitute the performance evaluation index system of middle-level cadres. The assessment results objectively reflect the performance of middle-level cadres, and the performance is continuously improved. Conclusion The three performance appraisal methods have their own advantages, and the improved application according to the management needs and the actual situation of the hospital not only avoids the limitations of using one assessment method, but also avoids simple mechanical application, and better to comprehensively evaluate the middle layer cadre performance, with operability and promotion value.
Objective To conduct performance appraisal of middle-level cadres in hospitals. Methods Three performance appraisal methods, such as balanced scorecard, KPI and 360° evaluation, were applied to design the performance appraisal program and conduct performance appraisal. Results Based on the three performance appraisal method scorecards, the assessment dimension and assessment indicators were designed. The literature research and expert consultation method were used to form the performance appraisal index system of middle-level cadres. The empirical weighting method was used to empower each index, using 360° evaluation method to carry out the assessment of the performance indicators of middle-level cadres' individual performance, and the performance evaluation, department performance and individual performance of the middle-level cadres constitute the performance evaluation index system of middle-level cadres. The assessment results objectively reflect the performance of middle-level cadres, and the performance is continuously improved. Conclusion The three performance appraisal methods have their own advantages, and the improved application according to the management needs and the actual situation of the hospital not only avoids the limitations of using one assessment method, but also avoids simple mechanical application, and better to comprehensively evaluate the middle layer cadre performance, with operability and promotion value.
引文
[1]张礼,胡亚琼,钮骏,等.某公立医院中层干部绩效考核评价[J].解放军医院管理杂志,2015,22(12):1101-1103,1132.
[2]徐敏.三级医院人力资源管理中几种绩效考核模式研究[J].安徽卫生职业技术学院学报,2015,14(3):17-18.
[3]韩倩,姜冬梅,韩传恩.平衡计分卡:使绩效考核化战略为行动[J].中国医院院长,2018(8):71-73.
[4]刘利,武爱文,王楠,等.基于RBRVS和KPI的医院科室绩效管理实践与思考[J].中国医院管理,2018,38(5):72-74.
[5]余彦婕.基于平衡计分卡的F医院绩效考核评价指标体系研究[J].中国卫生产业,2018,15(27):12-13,16.
[6]孙会,纪兰.绩效考评360°+KPI+优势分析[J].企业管理,2011(10):77-79.
[7]马冬梅.360°评估在医院护理师资教学能力评价应用中的探讨[J].中国卫生产业,2018,15(8):109-110.
[8]缪红,余波,傅博.360度绩效评估法在医院行政中层管理者考核中的应用[J].中国卫生产业,2016,13(33):13-15.
[2]徐敏.三级医院人力资源管理中几种绩效考核模式研究[J].安徽卫生职业技术学院学报,2015,14(3):17-18.
[3]韩倩,姜冬梅,韩传恩.平衡计分卡:使绩效考核化战略为行动[J].中国医院院长,2018(8):71-73.
[4]刘利,武爱文,王楠,等.基于RBRVS和KPI的医院科室绩效管理实践与思考[J].中国医院管理,2018,38(5):72-74.
[5]余彦婕.基于平衡计分卡的F医院绩效考核评价指标体系研究[J].中国卫生产业,2018,15(27):12-13,16.
[6]孙会,纪兰.绩效考评360°+KPI+优势分析[J].企业管理,2011(10):77-79.
[7]马冬梅.360°评估在医院护理师资教学能力评价应用中的探讨[J].中国卫生产业,2018,15(8):109-110.
[8]缪红,余波,傅博.360度绩效评估法在医院行政中层管理者考核中的应用[J].中国卫生产业,2016,13(33):13-15.