高铁枢纽站进站空间导向标识设置的现状问题与策略
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摘要
高铁枢纽站进站空间人流量大、空间大,若缺少导向标识清晰的指引,很容易发生迷路现象,引发旅客乘车流程的中断.为了解决这一问题,依托北京南站对高铁枢纽站进站空间导向标识的设置展开系统研究.首先,运用跟踪观察法,梳理了中断现象发生的普遍性和特点.其次,运用访谈方法,分析中断现象产生的深层原因.最后,基于分析结果,对导向标识的位置和信息设置提出相应策略.结果表明:乘车流程中断现象普遍且主要集中在候车区和取(购)票区;导向标识是导致中断的重要原因、问题集中在导向标识位置和信息设置两方面;研究成果可作为高铁枢纽站进站空间的导向标识设置的理论依据.
A high-speed railway station with large space serves a big flow of people. If there is no clear guidance,it is easy to get lost,leading to the interruption of the passenger's route. To solve these problems,this paper relied on Beijing South Railway Station to study guiding signs settings in the entrance space of high-speed railway stations. First,the universality and characteristics of interruption were summarized by tracking observation. Second,the underlying causes of interruption by interview method were analyzed. Finally,based on the result of the problem analysis,the strategies were put forward for location and information setting of the guiding signs. Results show that the interruption of flow is widespread and concentrated mainly in waiting area and ticket area. The guiding signs is an important cause of interruption. The problems focus on the location and information settings of the guiding signs.The research results can be used as the theoretical basis for the guiding signs settings in the entrance space of the high-speed railway station.
A high-speed railway station with large space serves a big flow of people. If there is no clear guidance,it is easy to get lost,leading to the interruption of the passenger's route. To solve these problems,this paper relied on Beijing South Railway Station to study guiding signs settings in the entrance space of high-speed railway stations. First,the universality and characteristics of interruption were summarized by tracking observation. Second,the underlying causes of interruption by interview method were analyzed. Finally,based on the result of the problem analysis,the strategies were put forward for location and information setting of the guiding signs. Results show that the interruption of flow is widespread and concentrated mainly in waiting area and ticket area. The guiding signs is an important cause of interruption. The problems focus on the location and information settings of the guiding signs.The research results can be used as the theoretical basis for the guiding signs settings in the entrance space of the high-speed railway station.
引文
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[2]康力.轨道交通枢纽空间行人导向标识综合系统布设研究[D].天津:天津大学,2013.KANG L.A study on integrated system layout of the pedestrian guidance sign in rail transportation hub space[D].Tianjin:Tianjin University,2013.(in Chinese)
[3]王丹.基于人机工程的铁路客运站导向标识系统分析[J].四川建筑,2010,30(2):65-68.WANG D.Analysis of guide sign system of railway passenger station based on ergonomics[J].Sichuan Architecture,2010,30(2):65-68.(in Chinese)
[4]金成旭.铁路客运站旅客引导标识系统的研究[J].铁道运输与经济,2004(11):46-47.JIN C X.Research on passenger guidance sign system of railway passenger station[J].Railway Transport and Economy,2004(11):46-47.(in Chinese)
[5]汤天培,徐勋倩,赵胜男.综合客运枢纽静态导向标识系统评价研究[J].广西大学学报,2013,38(6):1389-1395.TANG T P,XU X Q,ZHAO S N.Study on evaluation of static guiding sign system of comprehensive passenger terminal[J].Journal of Guangxi University,2013,38(6):1389-1395.(in Chinese)
[6]何海荣.高铁客运枢纽车站导向标识系统评价研究[D].成都:西南交通大学,2014.HE H R.The research on evaluation of guiding sign in high-speed railway station[D].Chengdu:Southwest Jiaotong University,2014.(in Chinese)
[7]汤天培,马健霄,陶怀仁.铁路综合客运枢纽静态导向标识系统设置[J].现代交通技术,2014,11(2):84-87.TANG T P,MA J X,TAO H R.Setting methods of static guiding sign system for rail comprehensive passenger terminal[J].Modern Transportation Technology,2014,11(2):84-87.(in Chinese)
[8]张倩.铁路车站旅客导向标识人因工程分析及优化[D].南昌:华东交通大学,2012.ZHANG Q.Analysis and optimization of orienting signs for passengers in railway station on ergonomics[D].Nanchang:East China Jiaotong University,2012.(in Chinese)
[9]赵星宇,席丽,付红旭,等.个人意义映射与跟踪观察法在博物馆学习研究中的应用[J].自然科学博物馆研究,2017,2(4):64-72.ZHAO X Y,XI L,FU H X,et al.The application of personal meaning mapping and tracking observation on museum learning study[J].Journal of Natural Science Museum Research,2017,2(4):64-72.(in Chinese)
[10]董奇.心理与教育研究方法(修订版)[M].北京:北京师范大学出版社,2004:233-256.
[11]中华人民共和国国家质量监督检验检疫总局、中国国家标准化管理委员会.公共信息导向系统导向要素的设计原则与要求第6部分:导向标识:GB/T20501.6-2013[S].北京:中国标准出版社,2013:4-5.
[12]中华人民共和国住房和城乡建设部.公共建筑标识系统技术规范:GB/T51223-2017[S].北京:中国计划出版社,2017:10.
[13]国家技术监督局.中国成年人人体尺寸:GB/T10000-1988[S].北京:中国标准出版社,1988:4-6
[14]陈霜霜.基于人的视觉特性的标识设计研究[D].上海:东华大学,2014.CHEN S S.A sign design research on basis of human visual characteristics[D].Shanghai:Donghua University,2014.(in Chinese)
[15]加洛蒂.认知心理学[M].北京:机械工业出版社,2016:1-13.
[16]黄光球,李涛,陆秋琴.人工记忆优化算法[J]系统工程理论与实践,2014,34(11):2900-2912.HUANG G Q,LI T,LU Q Q,et al.Artificial memorybased optimization[J]Systems Engineering-Theory&Practice,2014,34(11):2900-2912.(in Chinese)
[17]吴江玲,张生瑞,王秋平,等.信号交叉口行人步行速度特性分析[J].武汉理工大学学报(交通科学与工程版),2014,38(6):1295-1299.WU J L,ZHANG S R,WANG Q P,et al.Analysis of pedestrian walking speed characteristics at signal intersection[J].Journal of Wuhan University of Technology(Transportation Science&Engineering),2014,38(6):1295-1299.(in Chinese)