北京地铁4号线单程票使用比例及售票设施分析
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摘要
地铁站内售票系统设施的自助化运营对提高地铁站厅的运营效率和服务水平具有重大意义。实地调研和分析了北京地铁4号线不同类型车站单程票的使用比例特征和售票设施的运营情况。调研分析发现,不同站点不同时间段的单程票使用比例差异明显,高峰时期的售票设施排队现象普遍,绝大多数车站在人工售票窗口排队的乘客数量多于在自动售票设施排队的,部分车站存在售票设施布局不合理、预留排队空间不足等问题。针对上述问题提出了增设设施及工作人员,以及改进设施、加强引导和改善设施布局等建议。
The self-service operation of ticketing facilities at subway stations is of great significance for the improvement of operational efficiency and service level. Through field investigation on Beijing metro Line 4,the one-way ticket usage ratio and the operation status of ticketing facilities at different stations are obtained. The investigation shows that in terms of the demand for one-way ticket,the usage ratio is significantly different at different stations and different times; the queuing phenomenon around the ticketing facilities is a common phenomenon at most of the research target stations,the number of passengers queuing at the artificial service windows is more than that around the automatic ticketing machines. Also there are problems at some stations,such as the irrational layout of ticketing facilities and the insufficient queuing spaces. Finally,suggestions are put forward to ameliorate the current situation,such as the improvement of guidance and facility layout.
The self-service operation of ticketing facilities at subway stations is of great significance for the improvement of operational efficiency and service level. Through field investigation on Beijing metro Line 4,the one-way ticket usage ratio and the operation status of ticketing facilities at different stations are obtained. The investigation shows that in terms of the demand for one-way ticket,the usage ratio is significantly different at different stations and different times; the queuing phenomenon around the ticketing facilities is a common phenomenon at most of the research target stations,the number of passengers queuing at the artificial service windows is more than that around the automatic ticketing machines. Also there are problems at some stations,such as the irrational layout of ticketing facilities and the insufficient queuing spaces. Finally,suggestions are put forward to ameliorate the current situation,such as the improvement of guidance and facility layout.
引文
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