区域图书馆联盟文献传递用户行为分析
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摘要
文章以BALIS文献传递服务为例,探讨区域图书馆联盟文献传递用户信息行为分析平台的建设。通过平台获取联盟内96家图书馆用户信息选择、信息查询与信息利用的相关数据,分析用户行为习惯,提高联盟文献传递服务水平的提出调整系统布局、准确维护馆藏、优化资源建设、及时响应需求、粘连忠诚用户、吸引潜在用户等对策。
BALIS,i.e.,Beijing Academic Library & Information System,is a typical regional library alliance in China. In this paper, a user behavior analysis system for document deliveries in regional library alliances is constructed. Through this system,a large quantity of user information of BALIS's 96 member libraries is collected,and an analysis is made of library users' information behaviors,including their selection,query,and utilization of information. Based on such an analysis, it is proposed that regional library alliances should attach more importance to the adjustment of the system layout, the accurate maintenance of library collections, the optimization of library resources,the change of user demands,the adhesion of loyal users,and the attraction of potential users.
BALIS,i.e.,Beijing Academic Library & Information System,is a typical regional library alliance in China. In this paper, a user behavior analysis system for document deliveries in regional library alliances is constructed. Through this system,a large quantity of user information of BALIS's 96 member libraries is collected,and an analysis is made of library users' information behaviors,including their selection,query,and utilization of information. Based on such an analysis, it is proposed that regional library alliances should attach more importance to the adjustment of the system layout, the accurate maintenance of library collections, the optimization of library resources,the change of user demands,the adhesion of loyal users,and the attraction of potential users.
引文
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[7]Munson K,Thompson H H,Cabaniss J,et al.The World Is Your Library,Or the State of International Interlibrary Loan in 2015[J].Interlending&Document Supply,2016,44(2):44-57.
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[9]梁南燕,刘素清,李晓东,等.CASHL的运行现状及其发展研究[J].大学图书馆学报,2015(6):72-78.
[10]牛爱菊,杨雪萍,卿蔚.馆际互借系统平台管理与服务功能对比研究--以OCLC和CASHL为例[J].大学图书馆学报,2016(4):63-68.
[11]OCLC Annual Report 2013-2014[EB/OL].[2018-11-15].https://www.oclc.org/en/annual-report/2014/home.html/.
[12]About COUNTER[EB/OL].[2018-11-15].https://www.projectcounter.org/about/.
[13]E-Metrics:Measures for Electronic Resources[EB/OL].[2018-11-15].http://old.arl.org/stats/initiatives/emetrics/index.shtml.
[14]徐飞,陆尧.BALIS文献传递服务十年发展与思考[J].数字图书馆论坛,2017(12):2-10.
[15]于曦.基于用户信息行为的文献传递服务提升[J].图书馆,2013(3):84-86.
[16]单友成.CRM中模糊数据挖掘及客户生命周期价值与客户满意度研究[D].天津:天津大学,2009.
[17]陆尧,阿童木,付小爱.高校图书馆文献传递社会化服务探索---以BALIS与首都图书馆合作为例[J].数字图书馆论坛,2017(12):11-17.
[2]Han H,Wolfram D.An Exploration of Search Session Patterns in an Image-Based Digital Library[J].Journal of Information Science,2016,42(4):477-491.
[3]Atakan C,Atilgan D,魻zlem Bayram,et al.An Evaluation of the Second Survey on Electronic Databases Usage at Ankara University Digital Library[J].The Electronic Library,2008,26(2):249-259.
[4]王丹丹.面向使用的图书馆用户研究方法分析[J].情报资料工作,2012(3):29-32.
[5]曾建勋,赖院根,邓胜利,等.基于客户价值理论的国家科技文献中心用户分析[J].情报学报,2011(9):973-979.
[6]赖院根,吴雯娜.基于用户分析的信息资源建设研究与实证[J].情报理论与实践,2010(12):72-74.
[7]Munson K,Thompson H H,Cabaniss J,et al.The World Is Your Library,Or the State of International Interlibrary Loan in 2015[J].Interlending&Document Supply,2016,44(2):44-57.
[8]罗钧,李雪溶.江苏省高校图书馆馆际互借与文献传递服务的现状及态势分析[J].图书情报工作,2016(17):70-77.
[9]梁南燕,刘素清,李晓东,等.CASHL的运行现状及其发展研究[J].大学图书馆学报,2015(6):72-78.
[10]牛爱菊,杨雪萍,卿蔚.馆际互借系统平台管理与服务功能对比研究--以OCLC和CASHL为例[J].大学图书馆学报,2016(4):63-68.
[11]OCLC Annual Report 2013-2014[EB/OL].[2018-11-15].https://www.oclc.org/en/annual-report/2014/home.html/.
[12]About COUNTER[EB/OL].[2018-11-15].https://www.projectcounter.org/about/.
[13]E-Metrics:Measures for Electronic Resources[EB/OL].[2018-11-15].http://old.arl.org/stats/initiatives/emetrics/index.shtml.
[14]徐飞,陆尧.BALIS文献传递服务十年发展与思考[J].数字图书馆论坛,2017(12):2-10.
[15]于曦.基于用户信息行为的文献传递服务提升[J].图书馆,2013(3):84-86.
[16]单友成.CRM中模糊数据挖掘及客户生命周期价值与客户满意度研究[D].天津:天津大学,2009.
[17]陆尧,阿童木,付小爱.高校图书馆文献传递社会化服务探索---以BALIS与首都图书馆合作为例[J].数字图书馆论坛,2017(12):11-17.